The platform
Everything a collection firm runs on, in one system.
From the first row of your client’s file to the commission your agent is paid, RevoFlow holds the work, the money and the record. Here is every part of it.
Data loads
Every row checked before anything uses it.
Load your client’s age analysis, receipts extract, recall list and your own staff list. Each file runs through the same pipeline: receive, profile, map, validate, match, apply, recalculate and report.
- Balances that do not add up are held back with a reason, not loaded with a warning
- A copy of a file already applied is refused, so nothing is counted twice
- The book’s regions and segments learned once from your client’s file, then derived every month
- A load report that says what each figure counts, and every exception it found
Allocation
One property, one owner.
Accounts are grouped by property, so a block of 24 flats goes to one agent, with a trace that says why. Run allocation automatically, assisted, by campaign or by hand, daily, weekly or monthly.
- Balanced by rand value or by account count, within each agent’s capacity
- Team areas: which regions and books each team works
- An exception queue where nothing disappears
- Recalls closed the day your client sends the list
Agent workspace
My day, my queue, my promises.
Agents start the day on what matters: promises due, callbacks, and the next case in priority order. Each case shows the customer, the property, the exposure, how the customer pays, and the next best action.
- Log a call outcome, a note, a promise or an arrangement in one place
- Promises and arrangements marked kept or broken from each day’s receipts
- Payment behaviour learned from receipts: consistent, occasional, partial or silent
- Disputes, hardship and complaints held and decided by someone other than the agent
Money
Money is matched before it counts.
Receipts arrive from your client’s files and are matched to accounts, by channel and by lot. Duplicates go to review, and lines for accounts you do not hold are screened out and listed.
- Receipts by month, channel and lot, with what each file screened out
- One rule for “collected”, shared by the dashboard, the books and commission
- Late money counts in the month it is matched, so a reviewed month never changes
Commission
Two layers of commission, both to the cent.
What your client pays you, and what you pay your agents. Set the contingency rate per client and the scheme per team: flat, tiered, thresholds, minimums, pooled or per action. RevoFlow calculates, you approve, and the month locks.
- Client statements of fees on collected money, with your client’s payments set against them
- Agent schemes with tiers, minimums, qualification rules and clawback
- The credit rule: only an agent who worked the case in the window is credited
- What-if before any rate changes, through propose and approve
Notices and field
Countdowns, batches and proof from the doorstep.
Generate notices in batches from the cases that qualify, approve them, and hand them to your delivery providers. Field agents work from a phone, offline when they need to, and bring back geotagged photo proof.
- Notice and prescription deadlines counted down for every case
- Wording approved by your firm: RevoFlow supplies no legal text
- A provider portal for assigning, routing and invoicing deliveries
- Disconnection requests sent to your client, re-checked on release
Client portal
A window your client can trust.
Your client’s users sign in to see their own book: accounts, collections, ageing and reports. Read-only, live, and limited to their own accounts by the database itself.
- The book position, collections and ageing as your client reports them
- Account search and an account sheet without your staff notes
- Reports and CSV exports, with every export recorded
Performance
Know who is collecting, while there is time to act.
Ranked boards for agents and teams, against targets split by book and region. Weekly reporting is too late: RevoFlow’s boards update with every receipt and every call.
- Targets by mandate, book and region, with collected against the 61+ balance
- Charts and trends for every agent, and My performance for the agent
- Boards that open in under a second at 100 agents
Audit and control
Configured by you, recorded for good.
Every rule has a version, an effective date and an approver. Every command writes one audit event with the actor, the record, and the before and after. Compliance sees it all, and exports it in one click.
- Users and roles with multi-factor sign-in for the back office
- Propose and approve: the person who proposes a change never approves it
- Activity and exceptions reports over any period, downloadable as CSV
On the roadmap
Specified, designed, and on the way.
These parts of RevoFlow are designed in full and switch on as each firm chooses its messaging, telephony, payment and bureau providers.
Email, SMS and WhatsApp
Reminders, templates and bulk messages sent from the case, logged on its history.
Calling and coaching
Click to call, call recordings, and call-quality coaching for team leaders.
Pay links and debit orders
A debtor pay page and debit orders, matched like every other receipt.
AI tracing assistant
Better contact details for silent accounts, through a licensed credit bureau.
Trust ledger and payovers
Client trust accounts reconciled each month, with payovers that tie to the cent.
Payroll
Approved commission straight into payroll, statutory returns and the bank file.
See your own book in RevoFlow.
Send us an age analysis and an hour of your time. We will show you the work your agents would get tomorrow morning, and what it would pay them.